Returning the merchandise is always inconvenient, expensive and no fun for any party involved. That is why we are trying to avoid returns by making sure our customers understand what they are ordering right from the beginning.

Please read the item descriptions and supporting information carefully. We offer unique products and we try to provide you with most detailed description possible. Please take advantage of our ceiling tile/backsplash sample programs.

Because all of our Vinyl (PVC) ceiling tiles and backsplash rolls are manufactured per order, we must charge a 25% restocking fee of the product purchase price.

Polystyrene tiles returns are subject to  15% restocking fee.

We can only accept return merchandise for 30 days after order delivered to the customer, and the customer is responsible for all shipping charges.

All returns must be authorized in advance, so please notify the TalissaDecor’s Sales Team about a return. You will receive instructions on where and how to retun it. All unathorized returns will not be processed.

Returns shipped by UPS will not be accepted,  please use regulasr United States Postal Service - USPS for all returns.

   Orders of more than 300 ceiling tiles or for the items on Clearance sale are Final Sale items and not eligible for return and refund.

Credits will only be issued to the credit card used for the initial order or to the PayPal account from which we received the payment.